Client Coordinator

1 week ago

Newcastle Upon Tyne, United Kingdom Netwirking Ltd Full time

**Role - Client Coordinator**

**Location - Newcastle upon Tyne**

**Work Days - Monday to Friday / 9am to 5:30pm**

**Work From Home - Remote Work 4 days of the week with only 1 day in the office**

Netwirking are working together with one of the fastest rising Tech firms in Newcastle upon Tyne who are looking for a motivated, keen and driven individual, with experience of working in a customer service/account management role to join their team.

The business continues to grow and as a result of this they are looking for someone to help drive the company forward.

Key to your success in this Client Coordinator role is to demonstrate the ability to build rapport with the clients, manage multiple portfolios, take ownership and make important business decisions

This role would suit someone currently working in a Customer Service Role / Client Focused role looking for a step up and to undertake more responsibility.

**Key Responsibilities Include**:

- Ensuring engagement and support with existing clients is maintained
- Account management for existing customers to secure maximum value from the proposition
- Analysing data to support and inform account management activity
- Managing customers with different requirements and discussing strategies to help with their performance on the platform
- Contributing to team and business projects
- Supporting acquisition and sale of new clients and provision of support during the onboarding process
- Supporting the wider team, including the management team

**Required skills and experience;**
- Has previous account management / client relationship experience
- Can build a good rapport with existing customers
- Can provide a fantastic level of customer service and willing to go 'the extra mile’ to support valued customers
- Has strong interpersonal and communication skills
- Is well organised and able to prioritise workload
- Has a positive approach to their work
- Is comfortable working towards individual and team targets
- Has previous experience analysing data which informs daily activity

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