Customer Relations Advisor
3 days ago
Customer Relations Advisor
**Roman Limited**
Roman Limited is the leading UK manufacturer in the Shower Enclosure, Shower Tray and Bath Screen markets. Based in Newton Aycliffe, Country Durham, Roman is a leading UK Manufacturer of showers screens and accessories that deal directly with Retail showrooms and builders and developers. Roman has a dedicated
International Department.
**The Role**
- Customer Relations Advisor_
Ultimately responsible to the Sales & Customer Relations Manager, this role involves providing a professional and friendly service to customers who range from Retailer’s, Installers and End Users of Roman products. The information required by our customers ranges from enquiries about a product before the customer purchases a Roman product; warranty issues; assisting Installers with technical guidance.
- Sales Processing_
**Key Tasks**
Deliver high levels of service with mínimal supervision
Be able to work in a team effectively, support colleagues and promote team spirit
Excellent literacy, numeracy and verbal communication skills
Accurate IT skills
Communicating with other departments within the business
Must be able to give guidance to a customer when dealing with technical information, i.e. instruction manuals
**Experience**
Have good IT skills which include Microsoft Access, Excel and Word
Preferably had experience working in a manufacturing customer service environment
Good understanding of business
Excellent organisational skills
A good communicator and listener
A strong team player
Practical in their approach to problem solving
**Hours of Work**
Monday to Friday 8.45hrs - 16.45hrs
**Place of Work**
Roman Ltd Whitworth Avenue Aycliffe Industrial Park Co Durham DL5 6YN
**Package**
Salary dependent upon experience - Company Pension Scheme, 23 days holiday + Bank Hols
**Job Types**: Full-time, Temporary contract
**Salary**: £19,000.00-£19,850.00 per year
**Benefits**:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Work Location: One location
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