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Customer Liaison Officer

2 weeks ago


Newcastle upon Tyne, United Kingdom Engenera Renewables Group Full time

**Job description**

**About the role**

Engenera Renewables Group are looking to recruit a Full Time Customer Liaison Officer to join us to support our ongoing growth. You will work as part of a team to deliver high quality customer service, by supporting activities across the business.

**Person specification**

**Essential**

Excellent inter-personal skills

Effective verbal and written communication skills

Excellent organisational skills

Strong IT skills, particularly Microsoft Office products, especially Word and Excel

Commitment to first class customer service

Experience of maintaining positive customer relations

Ability to use own initiative

Ability to produce accurate work under pressure

**Desirable**

Experience with Microsoft Dynamics

Commitment to own personal development.

Successful achievement in a similar role, working with minimum supervision

**Main Duties**: The following list is typical of the level of duties, which the postholder is expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required from time to time.

1. Provide administrative support including the production of documents, reports and letters

2. Liaise with customers to organise Surveys and Installation dates

3. Provide professional customer facing support, and maintain records of customer interactions.

4. Play an active role in updating the computer system for all activities within the scope of your operation.

5. Answering the telephone, dealing with external and internal calls and re-directing where appropriate

8. Act as first point of contact for customers, dealing with queries and offering guidance

9. Other duties as required

**Salary**: £23,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne NE15 8NX: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- Monday to Friday