Customer Service Administrator
2 weeks ago
Customer Service Administrator
Job Details
**Sector**:
Customer Services
**Location**:
Leamington Spa, Warwickshire
**Type**:
Permanent
**Salary**:
£21000 - £24000 per annum
**Reference**:
5532_1643292546
**Job Description**:
**Main Responsibilities**
- To provide an extremely high level of customer service to clients relating to the business’ telecommunication services.
- Process orders and contact customers regarding any queries with their orders.
- Activating sim cards and checking those from day prior have been completed successfully.
- Correcting any packages or usernames that are incorrect, and contacting the service provider if a new connection has not completed fully.
- Answer sales enquiries relating to handsets/packages, contract queries, cancellations, upgrades/downgrades, invoice queries and account transfers.
- Respond to messages on the Live Chat service on the company website.
- Answer Zendesk tickets coming into the team inbox.
- Ensure that every customer receives an exceptional level of service.
**Key Skills/Experience**
- Previous Customer Service/Administration experience is highly desirable.
- Knowledge/understanding of the telecoms industry is advantageous but not essential.
- An interest in Technology/Mobile phones/IT is essential
- Must have excellent communication skills with an excellent telephone manner.
- Passionate about delivering excellent customer service.
- Sound IT skills & proficient with all MS packages.
- Enjoys giving back to the community and possesses a warm, caring nature.
**Additional Information**
- This is a full time, permanent positon and the hours of work are Monday - Friday, 07.30am - 4.30pm or 8am-5pm.
- The on-boarding process for this role will be partially remote.
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