Customer Service Administrator

2 weeks ago

Leamington Spa, United Kingdom Pertemps Leamington Spa Full time

We are seeking a self-starting, confident, people person with a background in customer service to take up a role in our small and friendly customer service department. This will be a full-time permanent position with a starting salary of £23,000 risingto £23,500 after 6 months and then to £24,000 after 12.
Working hours are flexible but would be either 8.30am till 4.30pm or 9am till 5pm. The role is based at the company offices in Leamington, however the odd WFH day will be allowed. The company offers fantastic benefits including: 25 days holiday plus bank, Christmasvouchers, Onsite staff BBQ’s, charity cake sales, badminton and after work drinks on a Friday.
Working within the customer service team you will be responsible for direct sales and customer contact, upselling of goods, sharing product related know-how, order inputting and managing dispatch and export processes.Additional duties include the administrationand liaison with numerous freight forwarding companies to ensure order fulfilment to domestic and international locations.
**Job Overview**Acts as liaison between customers and the operations department, communicating with customers regarding their purchase requirements and expressing customer concerns. Displays exemplary customer service skills and a sales-mindedattitude. Prepares and processes all relevant paperwork for domestic and international shipments in line with company procedures and current legislation. Works collaboratively with other departments to ensure timely dispatch of customer orders.
**Responsibilities and Duties**:

- Administration of the Company’s export activities.
- Preparation and processing all aspects of export documentation, from order through to shipment; including commercial invoices, customs and other shipping documents required
- Point of contact for the Sales Team and Customer enquiries relating to orders, product questions, and warranty issues
- Negotiation of freight rates (Road / Air / Sea).
- Plan and implement transport activities in a cost-effective manner.
- Maintains positive relationships with customers to ensure repeat and return customers.
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
- Displays extensive knowledge about products and services
- Uses all methods of customer communication, including online communication, phone calls, and in-person interactions
- Communicates with operations about order statuses, and ensures that orders will be ready for customer on time
- Acts as an advocate for customers when communicating product problems and needs
- Previous Experience in Customer Service Department
- Proficient in the use of MS Excel and outlook
- Strong Communication Skills
- Enthusiastic Attitude, Self-Motivated
- Knowledge and experience in the preparation and processing of export documentation.
- Organised and methodical, showing a real attention to detail
- Ability to prioritise workload and manage multiple projects
- Able to respond well to pressure
- Show drive and initiative for continual improvement

If you are interested in this position please click APPLY

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