Operations Team Leader
2 weeks ago
**About The Role**:
We are **4Com**; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a motivated and experienced Team Leader to join our Operations team.
You will be responsible for the leadership of people performance for your team. Working closely with both Onboarding & Broadband Operations Manager you will ensure optimum performance is achieved within your department in the most cost-effective way. You will be ready to mentor and coach your team members, find ways to increase quality of customer service and implement best practices across your team. You will track individual colleague performance, coach under performance & recognise outstanding performance.
**Benefits for an Operations Team Leader choosing to work with 4Com include**:
- Competitive salary of £28,000 per annum.
- 24 days holiday (which increases with longevity of service).
- An exciting role with future progression opportunities.
- Private Healthcare (after one years’ service).
- Life Assurance & Income Protection.
- Monthly company targeted draw.
- Refer a friend scheme.
- Eye Tests & Bike2Work scheme.
- Company/departmental events.
**As an Operations Team Leader, further responsibilities will include**:
- Ensuring operations are carried out to the highest standards.
- Lead your colleagues to achieve optimum performance, coaching those who are underperforming and recognising those with outstanding performance.
- Create an engaging work environment where you will positively influence and contribute to the team and company culture.
- Conduct monthly 1-2-1’s with your team, identifying any skill gaps and personal development areas.
- Overseeing team management, ensuring wellbeing of team members and including Sickness, disciplinaries, overtime approval.
**The successful applicant will**:
- Have a proven track record at leading, coaching and managing others to achieve specific goals and targets.
- Have excellent interpersonal and communication skills.
- Have an assertive and confident personality with natural leadership qualities.
- A high attention to detail and strong organisational skills.
**About Us**:
- 4Com Technologies Limited has been supplying phone systems to UK businesses for over 20 years.
- We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
- When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process
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