Team Leader

... **Overview**

**Team Leader**

**Bournemouth**
**Starting from £29,300 + Benefits**
**Monday - Friday**

Reporting to the Administration Manager, the Team Leader will manage a high performing customer centric team.Working alongside other Team Leaders, they will be responsible for leading their teams to achieve Key Performance Indicators (KPI’s), embed firstclass customer service practices and enhance the customer experience at every touch point.

If you’re looking for your next step within Administration then this could be a great opportunity for you.
**What you’ll be doing**:

- Lead a Customer Service team to deliver on business KPI’s
- Engage in strategy setting sessions with the Administration Manager to help shape, refine and deliver on key business objectives.
- Actively discusses individual performance at 1-2-1 monthly meetings, offering support where needed.
- Responsible for executing cyclical people activity - performance reviews, mandatory training and other people related activity as they arise.
- Working with the wider management team, champion and embed new ways of working across the team and foster a high performance, continuous improvement culture.
- Write and periodically review Standard Operating Procedures (SOPs) as required
- Use MI to identify performance and control issues and action plan to remedy

**What we’re looking for**:

- 5 years people management experience - essential
- Previous experience of working within a regulated environment - advantageous
- Strong pension knowledge and understanding of compliance framework (Regulatory and process)
- Customer centric mindset, with natural desire to problem solve
- Outstanding interpersonal skills with the ability to build relationships at all levels of the organisation and with external stakeholders.
- Highly organised with the ability to adapt to changing priorities
- CF1 and FA2 desirable, working towards is essential
- A self stater with a positive ‘can do’ attitude; willing to take ownership for delivery of assigned projects.

**About Link Group / R&SS**:
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors includinggovernment, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems,in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
**What’s in it for you?**:

- A very competitive basic salary plus benefits.
- 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
- Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of working from home, flexible working or working part-time options are available.
- You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skillsand develop in your career and we’ll provide the support you need to do just that.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.