Telesales Operator

LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1200 people and they have 15 depots across the UK as well as a Support Centre and Hub distribution centre based in Chadderton, Manchester.

**Job Title**: Customer Services /Telesales Operator Reports To: Office Manager

**Objectives of the job**:
To work on retaining existing accounts, reporting technical faults on behalf of customer, up selling on certain products and introducing new lines
To take customer orders and input them onto system
Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

**Key Responsibilities**:

- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact
- The ability to up sell certain products
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

**Key Skills**:

- Excellent Customer Service Skills
- Use of Microsoft Excel for spreadsheets and records
- Good teamwork skills
- Good communication and relationship building skills
- Good product knowledge