Technical Support Specialist

7 days ago


North Shields, United Kingdom NRG PLC Full time

Do you have a passion for IT?

A Global Technical Support team in North Shields are looking for a Technical Support Specialist to provide first-class customer support across a wide range of products, responding to clients and their end-users and resolving any technical queries, issuesand requests.

This role involves working night shifts from 7am to 7pm, 4 days on then 4 days off. Office based in North Shields.

The salary is £24,000 plus excellent benefits with plenty of opportunity for overtime.

Responsibilities include:

- Responding to all customer requests for technical help and advise
- Troubleshooting and resolving technical issues
- Ensuring all incidents reach a satisfactory resolution
- Prioritisation of tasks to ensure that service level agreement targets are met
- Monitoring network availability and uptime, and co-ordinating action where required
- Ensuring all service requests are completed professionally and efficiently

About you:

- Worked in a technical support environment before
- Track record of delivering high level customer service
- A keen interest in IT to keep ahead of the latest trends in technology
- Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups
- A proven track record with Remote Support (Remote Desktop/Team Viewer) and phone support

Experience with CISCO/ CCNA/ general networking and VolP would be beneficial, as well as having firewall/router knowledge.

If you’re interested in this role, send across your CV and a member of our team will be in touch



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