Admin Assistant

**Do you enjoy working within a busy office or reception environment, where no two days are the same?**

**Do you have experience of general administrative procedures?**

**About the role**:
We are looking for an experienced Admin Assistant to come and join our unit in Portsmouth. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care.

This is a 27 hours per week role working Monday, Wednesday, Thursday and Friday. A detailed shift pattern can be found below in the further information section.

**About You**:
You will have strong experience of working within an office environment, where you have carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

**Main duties of the job**

**Day to day duties**:
Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.

Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.

Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.

Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.

**We are also looking for**:
Experience of dealing face to face with clients who may be angry or upset, within a care environment.

Knowledge of clerical procedures including checking documentation, telephone, and reception duties.

Good attention to detail, supportive towards colleagues and clients and an effective team player.

**About us**

British Pregnancy Advisory Service (BPAS) is the UKs largest independent womens reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment and fertility services. We specialise in evidence-based, not-for-profit care reproductive healthcare.

**Working with us**:
We are always on the look out for talented special people to join the BPAS team.

Alongside a supportive and friendly working environment, BPAS has generous benefits including life assurance cover at 3 times salary, 34 days annual leave per year and a defined contribution pension scheme you will also have access to our employee benefits programme through BHSF which includes special health and wellbeing services, as well as lifestyle offers for you and your family. This includes various salary sacrifice schemes, counselling services and free private GP appointments.

For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing and midwifery colleagues will have the opportunity to train in first and second trimester sonography scanning as well as contraception fitting and STI testing. For units offering a surgical service you could also gain experience in conscious sedation and general anaesthetic treatment in our operating departments.

**Job description**

**Job responsibilities**

The Full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

**Further Information**

**Salary**: £19,781 - £23,732 per annum pro rata. Depending on skills and experience.

**Shift Pattern**:27 hours per week

Monday - 08:30 - 14:30

Wednesday - 08:30 - 14:30

Thursday - 08:30 - 14:30

Friday - 08:00 - 17:30

**Location**:
BPAS Portsmouth -St Mary's Community Health Campus, Milton Rd, Portsmouth PO3 6AD

**The Small Print**:All applicants must be pro-choice.

**If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.**

**References**: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

**Safer Recruitment at BPAS**: BPAS is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people through the adoption of a safer recruitment framework in the hiring of new applicants which includes a number of pre-employment checks.

**Person Specification**

**Experience**

**Essential**
- Experience of dealing face to face with the public together with general office duties
- Knowledge of clerical procedures including checking documentation, telephone and reception duties

**Desirable**
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience

**Qualifications**

**Essential**
- English and Maths qualification either GCSE A