Risk & Finance Client Service Specialist

4 days ago

Salford, United Kingdom Moody's Full time

**Location(s)**:

- The Alexandra 200-220, The Quays, Salford, M50 3SP, GB

**Line Of Business**: COR(COR)

**Job Category**:

- Sales & Marketing

**Experience Level**: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

**Role/Responsibilities**:
Working as a Risk & Finance Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning.

Your key responsibilities will be:

- Acquire and maintain in-depth knowledge about Moody's products in order to provide expertise and assistance on product features and functionality.
- Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner.
- Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution.
- Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams.
- Participate in internal projects.

**Qualifications**:

- Degree in Finance, Mathematics, Economics, Accounting or similar discipline.
- Experience using or supporting complex technology solutions.
- Superb analytical skills and persistence in problem solving.
- Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction.
- Highly organized, autonomous and able to multi-task.
- Previous experience using, developing or supporting complex technology solutions would be an advantage.
- Basic Knowledge of SQL would be an advantage.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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