Client Manager, Northern Region

**The Opportunity** Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. Join Shawbrook because you: - Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains - Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive - Want to continue to grow professionally. We encourage you to grow and be the best version of yourself - Care about sustainability? We want to be better for our people, environment, and society - Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too **The Role & Responsibilities** - External: Clients & their advisers (Accountants, Auditors, Lawyers) - Internal: Underwriting team, Client Services, Audit - Mandates defined within Shawbrook policy - Develop & maintain strong relationship with Clients at board level, maximizing client life and retention - Keep bad debts and losses to a minimum - Understand risk drivers, monitor triggers, and ensure risk is managed within CCF credit policy and operational mandates - Visit clients according to required frequency, prepare visit reports annual reviews, and propose remedial actions if necessary - Review underperforming Clients within the portfolio and recommend action to the Risk/Credit Committee - Analysis of client statutory accounts, management accounts, forecasts & budgets to present to Risk and Credit Committee. Present outcome to client in robust & positive way - Ensure Client submissions, data and practices adhere to Client’s Agreements - Comply with all client reporting metrics - producing reviews/reports as appropriate to internal risk or Risk/Credit committees - Offer appropriate support to clients on day-to-day basis and resolve queries as quickly as possible - Recognise & report compliance breaches, errors, and potential frauds **The Person** - Ideally, Degree-level qualification - ABFA qualification would be an advantage - Proven track record of at least 2/3 years in ABL/AR financing or similar environment - Comprehensive understanding of ABL/AR product range and procedures - Minimum 3 years’ experience in relevant Financial Services environment - Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) - Strong analytical & financial analysis skills - Comprehensive knowledge of AR/ABL products, procedures, and markets - Able to handle high volumes of work without compromising on accuracy, quality, and client focus - Strongly 'risk orientated’ approach - Adaptable & Flexible - Organised, with strong client-facing focus - Excellent verbal, written and presentation skills - Ability to work as part of a team and establish effective working relationships at all levels - Excellent planning and organisational skills - Enthusiastic "can do" attitude - Able to work under pressure and to tight deadlines - Accuracy & attention to detail - Professional, well-presented, client-focused approach - Permanent 37.5 hour week - Able to commute reliably to office base. Able to work extended hours on occasions when required - Must have clean or near clean driving licence, with own car for business use **Reward** Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: - Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment - Free access to Headspace, a mindfulness & meditation digital health app - Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause - Cycle to work scheme - Discounts on gym membership - Contributory pension scheme & death in service Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time. - Minimum of 25 days holiday per year - Option to buy or sell holiday days through our flexi-holiday scheme - Discounts on gym membership nationwide - Access to discounts on a range of high street and online brands - Community support and charitable giving Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals. - Participation in our annual discretionary bonus scheme designed to reward your contribution to our success - Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done