Customer Service Advisor

1 week ago

Sunderland, United Kingdom ECO (EC Outsourcing) Full time

ECO is an independent outsourcing contact centre based in Doxford Park, Sunderland. Along with our other site in Sheffield we specialise in both sales and customer service.

The role of Customer Service Advisor is working on behalf of one of the UKs largest energy suppliers taking inbound contact across a variety of channels.

This is a great opportunity if you are passionate about customer support and the role it plays in making our customer-centric team successful.

The Role
- It's all customer focused - Our customers have contacted us with a query, so no outbound cold calling, and it's our job to fix it at the earliest opportunity.
- It’s being friendly - We are professional in our approach, but also highly friendly. Manners go a long way in resolving customer queries
- It’s being understanding - Customers have contacted us regarding an issue, lets understand the impact of this and work collectively to fix it.
- It’s reducing additional contact - Not many people enjoy contacting energy suppliers about issues, so lets reduce the need. We offer a variety of technology solutions and self-service activities to members to ensure everything runs smoothly
- It can get busy - Lets be honest it can get busy on certain days and times so there is a need to be flexible
- Being honest - If you are struggling then let us know and can we will work together to deliver your skills
- Be on time - We understand traffic jams, burst water pipes and everything else, but we place a high emphasis on our timekeeping to ensure we work together for the benefit of customers.

**Benefits**:

- We provide a structured induction programme - Our induction training programme provides the foundation from which to grow your knowledge to succeed within the role
- Emphasis on ongoing training and support - We recognise that everyone learns and develops at different speeds which is why we provide ongoing training, support and coaching based around you, and not a corporate plan.
- Great staff parties - Not just a great opportunity for team building but a huge event to recognise and reward all of the hard work of our staff
- Amazing opportunities for career progression - We recruit internally for our support and management roles, ensuring we all know what it is like taking calls
- Weekly Incentives - Work hard and be reworded. We run weekly incentives ranging from early finish Fridays, cash and voucher prizes, technology giveaways and significant Christmas prize incentives.
- Working from Home solutions - We continue to offer Working from Home and hybrid working after a period of time (Normally 12 weeks) following training.
- Hourly rate uplifts - Hard work equals higher pay. Our performance driven targets enable staff to unlock a higher hourly rate often rewarding staff with approx an extra £200 per month This is achievable from Day 1
- Loyalty rewards - Stay with us and get extra holidays and extra pay.
Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£22,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):

- How soon are you able to start?
- Are you within travelling distance to Doxford Park?

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