Operations Controller

It takes a special kind of team work to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team are responsible for managing relationships with our partners, and coordinating day-to-day operational activities, including the Airport Operating Centre (APOC) operational plan.

Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively deliver improvement across Heathrow and for our passengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

As the Operations Controller, your key duty will be to collaboratively work with a dynamic team in the efficient delivery of Stand Allocation. Your role involves optimising facility utilisation and responding to changes in operational requirements. Additionally, you will monitor arrivals and departures information, providing valuable insights to the Aircraft Operations Duty Manager for informed decision-making and strategic developments.

In this capacity, you will be tasked with the vigilant monitoring of IT systems, promptly addressing identified faults. Your role extends to liaising with internal and external stakeholders, including Air Traffic Control, Airlines, Control Authorities and Terminal Management. This combined approach ensures effective management of disruptions, working diligently to minimise them when possible. All actions will be aligned with regulations and Heathrow’s policy.

This is a shift-based role working 4 on, 4 off - 12.5-hour shifts (days and nights)
- Oversee the stand plans for the day.
- Monitor the operation of IT systems and take appropriate action.
- Liaise with internal and external stakeholders including airlines, stand planners and NATS.
- Action reported air bridge and fixed electrical ground power faults.
- Allocate stands to maximise utilisation of facilities and respond to unplanned changes, emergencies and diversions.
- Prior experience of stand planning.
- Knowledge of an airside environment.
- Good analytical and communication skills.
- Previous stand planning software's, TMS for example.
- Strong stakeholder engagement.
- Holds a full UK drivers licence **.**

**Ideally, you will also have**:

- Knowledge of aircrafts types and its importance to stand planning.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working location**

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

**Sustainable Travel to work**

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Op