Senior Workshop Controller

**About The Role**: Motability Operations are currently recruiting for a Senior Workshop Controller to join our team in Coalville on a full-time, permanent basis. Joining our Vehicle Solutions department and reporting into the Operations Director, this role involves working closely with key stakeholders, to ensure that all workshop activities at our Coalville site, are planned and progressed through to completion, in a timely and efficient manner, supporting Vehicle Solutions in its objective to prepare for sale, 50K vehicles per year, at the centre.
In this role, you will be:

- Maximising workshop productivity through effective planning, loading and work allocation
- Liaising with onsite teams and other MO teams, to ensure vehicles are progressed through to completion, in line with kpi’s
- Managing external service providers to ensure adherence to agreed service levels, to avoid delays in process
- Providing forecasts in respect of workshop output, as well as highlighting any issues which will impact productivity
- Proactively seeking opportunities to improve process and reduce the time vehicles remain in work and on site
- Supporting wider MO initiatives and processes that help meet Scheme Customer needs and deliver an outstanding customer experience

In this role you will work a 40-hour week between the hours of 07:00 and 19:00, Monday - Friday. We are happy to discuss the most suitable working pattern for you at interview stage.

**About You**:

- You have a commercial focus, and you relish the opportunity to take ownership and delivery of results
- You are a proactive self-starter who identifies opportunities to improve process, and thereafter, effectively manages the implementation
- You have experience of collaborating with people of different skill sets to achieve desired outcomes and improve efficiencies
- You have a structured and methodical approach to problem solving
- You are an effective communicator who can provide feedback through regular meetings and interactions
- You are able to adapt to changing timescales and priorities
- You work well in a team and can adapt your own behaviour and approach, when appropriate to do so for the benefit of the wider team

**Minimum criteria**:

- Previous experience of working within a Vehicle Workshop environment
- Excellent communication and organisational skills
- Excellent stakeholder management skills and comfortable dealing with people of all levels of seniority
- Experience of delivering results in a pressurised environment
- Ability to work as part of a Team, as well as on own initiative
- A flexible attitude to working hours

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do, and our people demonstrate these values:

- Empowerment
- Empathy
- Inclusion
- Forward thinking
- Excellence

As a Motability Operations team member, the benefits you can expect are:

- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality o