Operations Controller

**Your role will involve**:

- Monitor the Tunnel Control System and other control indicators to detect abnormalities and issues, and initiate actions to remedy these.
- Maintain regular contact with the control organisations at Heathrow Airport, Network Rail, relevant Training Operating companies and the emergency services to report incidents and test efficiency of working agreements.
- Act as main point of contact for all stakeholder (internal and external), including carrying out the responsibilities defined in the National Railways Security Programme legislation for mainline railway station operator.
- Activate safety critical emergency procedures during significant incidents and operate tunnel ventilation system, and other emergency equipment to minimise risk to life and property.
- Monitor customers flows and operating performance by proactively monitoring and managing suppliers, TOCs and internal stakeholders to ensure safe, efficient delivery of Rail service proposition.
- Provide service information and ensure it is accurate, timely and relevant.
- Lead testing of communication, alarms, and control equipment for both internal and external parties.
- Receive and revise any necessary maintenance work plans and to provide a comprehensive picture of intended works within Heathrow rail operations and liaising with appropriate staff and contractors.
- Facilitate any improvements to the control systems, processes and procedures, comply with the company’s environmental policy and to report all incidents/accidents with an environmental impact.

**Qualification and Experience**:

- Previous experience in a Rail operational or engineering operation environment is essential.
- Experience of asset management/ facilities management is essential.
- Good understanding of the rail network operation, and service relationship with Network Rail and Train Operating Companies.
- Must be compliant with rail operating guideline relating to control room operation and to attend and completing the Operations Controllers competency training course.
- Excellent verbal and written communication skills to ensure safety critical communication is clear, concise, and easily understood.
- Computer literacy - proficient use of Word, Excel, Project etc.
- Member of a recognised railway institute is desirable.

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

**Our rewards**
We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

**Working location**
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

**Sustainable Travel to work**
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities