Operations Controller
4 days ago
Join to apply for the Operations Controller role at Delivery Mates Job Title: Operations Controller Location: London (on-site) office based and Delivery Stations across London (you may be assigned to different stations) Department: Operations Reporting to: Operations Manager Hours: Full-time, shift-based (Sunday-Saturday operation) About The Role We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands‑on role supporting live delivery performance across our London stations. You will work with pre‑planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day. You’ll be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs. We recognise and nurture talent, and progression can be rapid for high performers. Shift Pattern & Working Hours Operation runs Sunday to Saturday (7 days/week) You will be expected to work Saturdays and Sundays (rota-based) Hours of operation vary between 06:00 and 00:00 (midnight) Shifts are scheduled within this window depending on operational needs Key Responsibilities Support your Operations Manager with rider/driver and zone management across the station(s). Lead and coordinate 5080 Driver/Riders, ensuring readiness, attendance, and smooth execution. Run day‑to‑day live operations control: identify issues early (late departures, route failures, no‑shows), take action, and escalation appropriately. Research and implement initiatives to foster the rider community, improve engagement, and drive high retention. Manage and delegate email and phone correspondence, ensuring communications are timely, professional, and tracked. Meet with riders regularly to understand issues, remove blockers, and improve performance and standards. Supervise rider hours approvals, support payments, and handle related administration. Ensure compliance with operational SOPs, route procedures, and station routines. Support Health & Safety standards on‑site and promote safe working practices. Take ownership of a variety of ad‑hoc operational tasks to support the shift and wider business needs. Requirements A good degree from a good university (however, we will consider equivalent professional and life experience). Exceptional organisational skills and strong attention to detail. Stress‑resistant and able to perform under pressure in a live operation. Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in. Driven, coolly confident mindset with ability to build day‑to‑day team leadership. Demonstrated routing experience is required, with good knowledge of the M25/London area. Multi‑drop logistics experience is a plus (last‑mile delivery environment). Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents). Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data. Good knowledge of Health & Safety guidelines is a plus. A clear CRB / D&A check is required and will be carried out by the company if not already in place. Benefits Full training and induction Fast progression opportunities for strong performers Work in a young, dynamic, fast‑growing operations environment Seniority level Mid‑Senior level Employment type Contract Job function Management Industries Strategic Management Services #J-18808-Ljbffr
-
Operations Controller
4 days ago
Greater London, United Kingdom FiberNet Full timeJob Title: Operations Controller Location: London Oxford Airport Hours: Full-time, with flexibility to cover early, late, and weekend shifts Salary: £25,000£35,000 DOE Role Overview We are seeking Operations Controllers to join our busy Operations Department at London Oxford Airport. Reporting to the Operations Manager, you will be responsible for...
-
Operations Controller
6 days ago
Greater London, United Kingdom CitySprint Full timeOperations Controller – London East – Permanent Salary: £27,000 – £31,000 Hours: 40 hours per week Shifts: Monday to Friday, 10 am – 7 pm Benefits Holiday allowance that increases with years of service Birthday day off Death in Service allowance Enhanced maternity and paternity leave Annual leave day for family moments Health and wellness...
-
Operations Controller(Transport Controller)
1 hour ago
Greater London, United Kingdom CitySprint Full timeOperations Controller (Transport Controller) Join to apply for the Operations Controller (Transport Controller) role at CitySprint. Location: London East. Salary: £27,000 - £31,000. Hours: 40 per week. Shifts: Monday to Friday, 10 am to 7 pm. Benefits and perks An impressive holiday allowance that rises in line with your years of service. Additional...
-
Greater London, United Kingdom Operations Resources Full timeA security services company is seeking an experienced Security Systems Field Service Engineer, specializing in CCTV, Access Control, and Door Entry Systems. The role involves repairing faults primarily in residential and commercial environments across South London. Candidates should have experience as a Security Systems Engineer, a full UK driving licence,...
-
Financial Controlling Expert
1 week ago
London, Greater London, United Kingdom AXA Group Operations Full time £60,000 - £120,000 per yearAbout AXAAs a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our...
-
Clinical Operations Lead
3 hours ago
Greater London, United Kingdom Numan Operations Limited Full timeAbout Numan Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving...
-
Control Room Operator
6 days ago
Greater London, United Kingdom Mitie Group plc. Full timeWe are looking for an organised, efficient, and experienced CCTV Operator to join our security team at the National Portrait Gallery. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels. In addition to this you will be issuing staff passes and carrying out some reception duties. Our ideal candidate will...
-
Treasury Controller
6 days ago
Greater London, United Kingdom myGwork - LGBTQ+ Business Community Full timeJoin to apply for the Treasury Controller - Operational Risk role at Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Location: London (hybrid, 3 days a week) | Salary: £68,000 - £100,000 per annum. About the role As our Treasury Controller for Operational Risk, you’ll be at the heart...
-
Treasury Controller
4 days ago
Greater London, United Kingdom Wise Full timeCompany Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part...
-
Treasury - Operational Risk Controller
2 weeks ago
Greater London, United Kingdom Wise Full timeCompany Description Wise is a global technology company, building the best way to move and manage the world’s money. Job Description More about our mission and what we offer. As our Treasury Controller for Operational Risk, you’ll be at the heart of our mission—building a safer, more resilient financial network for millions of global customers. This...
