1st & 2nd Line Support Engineer - Financial

2 weeks ago


London, United Kingdom Latcom Plc Full time

1st & 2nd Line Support Engineer - **Experience infinancial services /Bloomberg & Reuters desktop and educated to a degree level is a must**Based in London (nearest tube station
- St Paul’s) my client are recruiting for an 1st & 2nd Line Support Engineer. **Please note this role is 100% office based and offers no WFH.**

The role involves 1st & 2nd line support as well as project work covering all layers of technology including server, virtualization, end user computing, remote support and telephony amongst other disciplines.

You must have experience/be:

- Educated to a degree level
- Financial services / Bloomberg & Reuters desktop
- MS Active Directory Services platforms.
- Excellent interpersonal & communication skills.
- Ability to work to tight schedules to meet required standards, flexibility in working hours required.
- Exposure to and experience of hardware support and build.
- Experience of structured problem solving techniques and a highly motivated individual with a service driven attitude with strong technical aptitude and good inter-personal skills.
- Experience of IP Telephony operational and technical support would be highly beneficial.

Role involves:

- Provide 1st and 2nd level support and services.
- Provide management information as required by the IT Services Service Delivery Manager.
- Escalate unresolved incident issues or potential risks.
- Application process support - some shift hours required.
- On a shift rota basis provide out-of-hours support cover.

For further information and a full job spec please send in your CV.



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