Tenancy Services Officer

2 weeks ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
We’ve a great opportunity for a Tenancy Services Officer to join our well respected Housing Management team, where you’ll be responsible for proactively managing a caseload of anti-social behaviour, safeguarding and other tenancy related cases.

As a Tenancy Services Officer, you’ll support the delivery of tenancy management services, focussing on the customers and working collaboratively with internal and external stakeholders to resolve issues that present risks of tenancy failure. You’ll be responsible for proactively managing a varied caseload, working in partnership with external services to tackle behavioural issues, tenancy breaches and enforce tenancy conditions. Importantly, you'll ensure our customers receive a co-ordinated, timely and comprehensive service.

You can expect to work in an agile manner in this role, you’ll be required to travel across the different geographies Midland Heart operates within to meet the demands of the service ensuring you deliver a brilliant service to our customers, as well as spending some of your time working remotely from home.

**Who are Midland Heart? **We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to grow, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._



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