Tenancy Sustainment Worker

1 week ago


Birmingham, United Kingdom Spring Housing Association Full time

We are looking for a Tenancy Sustainment Worker (37.5 hours per week) to provide an efficient, customer focused support service to customers experiencing short
- or long-term problems during refugee resettlement in Birmingham.

Focusing on the identified needs of customers, you will provide practical support, guidance and advice on tenancy sustainment. This will include sign ups, making and maintaining benefit claims, accessing repairs, managing anti-social behaviour, and working with additional stakeholders such as community/health services.
- Knowledge of welfare, housing, and tenancy
- Understanding of the challenges faced by refugees
- Effective interpersonal skills
- Ability to work with customers with a range of different needs
- Ability to work with customers from a range of different backgrounds
- Ability to be flexible with your working hours to meet the needs of customers where appropriate
- NVQ level 3 qualification in Housing or Health and Social Care is desirable
- Driving licence and access to a vehicle preferred
- DBS check required
- Fixed term post

As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package.

**For further information on how to apply**:
**Job Type**: Fixed Term Tenancy Sustainment, Refugee Services with potential to be permanent

**Salary**: £19,436.10 per annum

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: From £19,436.10 per year

Schedule:

- Monday to Friday

**Experience**:

- Support Environment: 1 year (preferred)



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