Customer Service

1 week ago

Carlisle, United Kingdom Denholm Associates Full time

Denholm is delighted to be supporting our Financial Services client to assist in hiring for Customer Service Positions within the Financial Crime Team. This role is a hybrid with a presence in their Carlisle office.

This positions sits within the wider financial crime team supporting financial crime matters across the business. The business is in an exciting period of growth, with this being an extremely exciting time to join the organisation. The role is well suitedto those from a customer service background with a keen interest in building a career within Financial Services.

The Role:

- To deliver, through attitude and actions, an exceptional customer experience. To meet, exceed and continuously improve standards and quality of customer service, both internal and external.
- To provide the Operations Management team with accurate, appropriate, and relevant management information to enable them to fulfil their responsibilities effectively and efficiently.
- To assist the Financial Crime Manager and Team Leader in ensuring that documented procedures and controls are in place to comply with the relevant regulation.
- To assist the Financial Crime Manager and Team Leader in the preparation of papers for the Fraud Prevention Meetings and Audit Committee Meetings and to complete actions arising from these meetings.
- To assist in the detection of fraud and money laundering by analysing Fractals alerts and money laundering SQL's.
- To understand and be aware of the risk and control environment in your area of the business and adhere to processes and procedures in order to minimise risk.
- To act, at all times, in a manner which is consistent with the Society's culture of treating customers fairly.
- To consistently work in an efficient and highly productive manner, seeking to challenge and improve processes undertaken by you and within your team, to ensure a high level of productivity.

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