Customer Service Administrator

2 days ago


Carlisle, United Kingdom Wm Armstrong Group Full time

**Customer Service Administrator - Longtown**

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking for a **Customer Service Administrator** to join our Customer Service team based in Longtown.

**Benefits Include**
- Attractive Salary of £25,500 (full time equivalent)
- Annual Leave: 30 days including bank holidays, one additional day per year of service up to a maximum of 33 days (full time equivalent)
- Life insurance
- Medicash scheme
- Sickness scheme
- Company Pension

We are looking for well organised individual/s who will work within the customer service team to ensure all relevant tasks are completed and provide first class customer service to our customers.

**Responsibilities**
- Inputting data accurately, providing reports as appropriate
- Manipulating data and ensuring that accurate data is sent to customers within required timescales every day
- Invoicing
- Answering the telephone in a polite professional manner
- Reception duties
- Dealing with customer queries in a timely and accurate manner
- Liaising with internal and external personnel as required
- Developing and building strong customer relations
- Supporting Wm Armstrong departments as needed and within remit of role

**Requirements**:

- Previous administration experience preferred
- Familiarity with transport operation's preferred
- Experience and confidence of working with Excel
- Excellent numerical and analytical skills, including computer-based systems, including Microsoft products.
- Confident & professional telephone manner
- Excellent communication skills, written and verbal
- Ability to communicate at all levels, both internally and externally
- Ability to work under pressure
- Ability to work unsupervised, as part of a team, and be able to use your own initiative
- Confident, outgoing personality with a “can do” attitude
- Must have first class attention to detail

The **Customer Service Administrator**must have a flexible approach to work demands and need to be an effective communicator with great organisational skills, being able to stay calm under pressure, thriving in a busy and fast-paced environment.

**Job Types**: Full-time, Part-time, Permanent

Pay: £25,500.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CSD/Longtown/Admin/1224



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