Content Designer

**Details**:
**Reference number**:

- 358904**Salary**:

- £27,663 - £29,470-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- Band C National**Contract type**:

- Permanent**Business area**:

- CH - Digital Services**Type of role**:

- Digital
- Information Technology
- Knowledge and Information Management
- Project Delivery
- Other**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
Are you highly skilled in writing clear, concise content for online audiences?

We’re looking for someone to write content for our digital services, using plain English to make complex processes and information easy to understand. The role involves creating and improving content across the end-to-end journey of a service, to help create a seamless and consistent experience for our users.

As a** Content Designer**, you'll use straightforward language and design to help people get the information they need, in the way they need it. They make sure it’s easy to find, use and understand. They use research and data to make the right content decisions, and make sure content is accessible and consistent with Companies House and GOV.UK standards.

It's an exciting time to join Companies House as we deliver digital transformation and legislative reform. The services we design are used by millions of people and are critical for the UK economy. As an organisation we are committed to making them as user friendly and inclusive as possible.

You’ll be part of a passionate, supportive and well-established user-centred design team that includes interaction designers, content designers, user researchers, service designers and performance analysts.

At Companies House, hybrid working is about achieving an effective balance between working in the office and working from other appropriate locations. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life.

We offer an excellent benefits package that includes a generous 30 days annual leave plus 8 bank holidays and 1 privilege day, flexitime with no core hours and enrolment into the Civil Service Pension Scheme with a contribution rate averaging 28%. To find out more about what a great place Companies House is to work visit Companies House

**Job description**:
In this role, you will:

- Write clear, informative content for our digital services
- Collaborate with user researchers to understand user needs, and create content that meets those needs
- Iterate content according to user feedback and analytics
- Collaborate with interaction designers to design digital services that are as effective and accessible as possible for users
- Use the GDS style guide and the GDS Design System to create high-quality content
- Build relationships across Companies House to understand business needs and processes
- Communicate with stakeholders to present content design solutions and advocate for user needs
- Work with the wider project team to ensure that services meet the GDS Service Standard
- Be able to accept and act on constructive criticism of your work, and review other people’s work
- Make effective decisions and recognise when to ask for further guidance and support
- Work on HTML prototypes (training will be provided if needed)

**Person specification**:
**We're looking for the following experience, which will be assessed at sift and at interview. Please use the bullet points below when writing your personal statement.**

We’re looking for a skilled writer who:

- Has experience of writing high-quality online content, with excellent spelling and grammar
- Has demonstrable experience of writing in plain English
- Can use research and data to write effective content that meets user needs
- Can communicate with the relevant people to gather information
- Can present their ideas to stakeholders
- Can work to tight deadlines and manage their workload across several projects
- Is aware of the importance of ensuring services are accessible to all
- Can understand and use house styles and standards

We know that content designers come from many backgrounds with different experiences. We really want to work with writers who bring unique perspectives and add new knowledge to our team. If you think that could be you, we’d encourage you to apply.

**About us**

This is an exciting opportunity in the Digital and Data (DaT) directorate in Companies House, helping to design and deliver quality services to our users. As part of the Product Delivery team, we use agile methodologies and promote a culture of continuous improvement. You will have the chance to be at the forefront of digital transformation in government and help shape our services to meet the ever-chang