Senior Product Manager, Ccaas/ Ucaas Solutions

2 weeks ago


Bracknell, United Kingdom Peoplecom Ltd Full time

"product manager" products saas software cloud marketing "product management" telecommunications ccaas ucaas uc **Senior Product Manager for a CCaaS/ UCaaS solutions provider** **Bracknell (some flex for home working)** A brief description of the main purpose of the role The Senior Product Manager provides product leadership to the business. Through consulting, advising, and training internal teams on products, developing new features that meet customer demand, to working with marketing to develop compelling product-relatedcommunications, the Senior Product Manager makes sure our products deliver clear value to our customers. WHAT SUCCESS LOOKS LIKE The key deliverables, critical for _effective_ performance e.g. customer satisfaction, and a brief description of why it is important - **Decision making**: making sound decisions that account for the commercial impact and likely performance of product features. - **Customer uptake**: providing compelling features that meet customer needs and which they can quickly and clearly understand to drive uptake of new products. - **Development delivery**: working closely and driving development teams to deliver features to target delivery dates. KEY RESPONSIBILITIES 3-5 major areas of responsibility with a brief description of the expected activities **Product owner for product sprints** - Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs. - Prioritise workload for product development. - Make design decisions that demonstrate delivery of design specifications. - Ensuring product changes are in line with the overall business strategy. - Act as a technical escalation for other Product colleagues and departments as necessary. **Working with other departments** - Act as a product guru and "go-to" product person for our state of the art platform. - Providing product knowledge to Sales and Solution Consultants to assist with bids. - Sharing delivery timeframes with the Project Management team. - Liaising with Engineering Services to ensure the priority of bugs is understood. - Providing internal training or awareness of products as required. "product manager" products saas software cloud marketing "product management" telecommunications ccaas ucaas uc "product manager" products saas software cloud marketing "product management" telecommunications ccaas ucaas uc "product manager" products saas software cloud marketing "product management" telecommunications ccaas ucaas uc



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