Service Desk Analyst

**About Us** We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities. So whatever that 'happy’ is - from picking up the keys, to saving for that big day - we’re here with open arms, curious minds and the kettle on. Ready to cheer our members on when they’re winning, or build them back up when things haven’t gone to plan. Andwhy? Because that’s what families do. For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron and it takes each and every one of us to provide the service we’re proud of. So bring you Your energy, an abundance of team spirit and your hunger to help. Together we’re building happy. **The Role** We have an exciting opportunity for an experienced Service Desk Analyst to join our talented IT Team. We are looking for a natural problem solver with excellent communication skills; a key part of this role will be dealing with our all our circa 175 internal users across the business for all service desk enquiries. **Key Responsibilities**: - First point of contact on the IT Service desk with responsibility for the initial logging and assessment of faults raised by service users, relating to the IT systems and infrastructure - Provide 1st line service desk support, diagnosing, troubleshooting and resolving problems with PC hardware and software and network troubleshooting - Setting up IT equipment (Mobile phones, Desktops, Laptops, Printers, monitors) - Maintain effective and proactive communication with all stakeholders; ensure staff are regularly informed as to the progress with their request/s, with appropriate escalation of identified issues and/or risks - Assist in staff inductions and demonstrate the use of equipment where appropriate - Manage the starter, mover and leaver process for all IT equipment and support - Maintain the software and hardware asset register - Ensure Knowledge Database is kept up to date with relevant information - Management of all drive-by valuation requests from the business **About You** - Passionate about building excellence through delivering a service you can be proud of - Experience of installing, upgrading and maintaining PC (desktop and laptops) in a networked environment. - Experience working with wired and wireless networks - Good interpersonal and communication skills and a commitment to providing excellent customer focused services. Must be able to convey verbal and written information in a way that enables others to understand and engage - Good organisational skills with a flexible and adaptable approach to work. - A team player and self-starter with a "can do and will do" attitude. - Keen desire to improve and develop IT knowledge and demonstrable willingness to learn new technology **Rewards & Benefits** Contract: Permanent **Salary**: up to £25,470 Hours: 35 hours per week - along with Saturday coverage on a rota basis. Saturday pay in addition to base salary. - Flexible working; all our roles have flexibility, it’s just some offer greater flexibility than others, just ask us - Recognition Scheme - Annual Bonus Scheme - Up to 3 days annual paid volunteering leave - Physical, Mental and Financial Wellbeing support - Pension, Life Assurance & Income Protection - Holiday Exchange - Staff Mortgage Benefit and lots more.please get in touch to find out more At Saffron, we are committed to building happy; for our communities, members and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hirethe best people, and have a collaborative culture where everybody’s uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce; adding different perspectives, ideas and values. We are inspired to leave a legacy for ourcommunities and each other.