Senior Claims Handler

Working for this established and growing organisation, the Senior Claims Handler will work as part of a team, processing and handling of new and existing claims, managing your own caseload, whilst also supporting the Team Manager and Head of Claims. TheSenior Claims Handler will be rewarded with 25 days’ holidays plus Bank Holidays, plus an impressive benefits package.

**Responsibilities**:

- You will work within a claims environment, proactively handling new and existing complex aggregate claims from cradle to grave with delegated authority for a number of Insurers.
- You will support and mentor other Claims Handlers in the handling of their own claims
- Provide advice on making a claim and the processes involved
- Process new insurance claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by a policymaker
- Guide policyholders on how to proceed with the claim
- Manage your own caseload of files including medium to large sized and complex aggregates ensuring they are proactively and correctly handled and that there is a fair settlement of a valid claim
- Consider any recovery prospects and work with the Recoveries Manager to take this forward.
- Set and maintain appropriate reserves throughout the lifecycle of all claims
- Handle claims declinatures and appeals
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Adhere to legal requirements, industry regulations and customer quality standards set by the company.
- Regularly review and improve existing processes

Essential Skills:

- To have worked in an Insurance related area with experience of dealing with larger and complex insurance claims
- Ability to deal professionally with clients/management/staff at all levels
- Ability to work under pressure to a high standard
- A high level of written and verbal communication skills
- A strong decision maker
- Enthusiastic and committed with a desire to achieve and exceed targets
- A high level of listening and problem solving skills
- Excellent prioritising skills
- Able to react quickly and effectively when dealing with challenging situations
- Proven experience of understanding the importance of providing excellent customer service and experience in delivering customer support
- To be self-motivated and have the ability to motivate others
- Work well with other team members
- Working knowledge of FCA Regulations
- Well organised and conscientious with ability to plan and monitor work tasks
- Good IT skills, including Windows Office Suite and knowledge of databases

Desirable Experience/Skills
- To have worked as a Claims Handler for an insurance company for a minimum of 3 years
- To have strong experience in dealing with large and complex property claims
- Strong understanding of insurance principles, laws and regulations.
- Strong Knowledge of claims systems and procedures
- An understanding of latent defects principles
- Relevant professional qualifications e.g. CII

KEYWORDS: Claims, FCA, latent defects, insurance, claim handling

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.