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IT Helpdesk Specialist

2 weeks ago

London, United Kingdom DG Partnership Ltd Full time

**IT Helpdesk Specialist - £22,500 to £26,000 DOE + Benefits - London / Hybrid**

**The Role
Do you have strong interpersonal and communication skills with the ability to liaise effectively with both technical and non-technical colleagues? If so, we are looking for you.

STV currently has an exciting new role for an IT Helpdesk Specialist.In this role you will provide first line support for Office 365 users across Windows and Apple Operating Systems. This is a great opportunity for someone with a broad grounding in ITsupport to further develop their skills whilst working in a dynamic media environment.

We’re happy to talk about hybrid working to help you balance work, life, and to achieve your goals in both - we’re focused on creating an inclusive working environment where colleagues can collaborate, create, and thrive to deliver results and perform attheir best.

**Key Responsibilities:
The key responsibilities of an IT Helpdesk Specialist include, but are not limited to:

- Logging, monitoring and dispatching Service Desk Tickets received from a number of different sources using the IT Service Desk System.
- Communicating with IT users of all levels and ensuring that users are kept up to date with the progress of their support requests at all times.
- Troubleshooting, monitoring and maintaining desktops, laptops and printers.
- Documenting and following processes.
- Managing IT Assets.
- Escalating calls to Second Line Support and reporting issues to IT Service Delivery Manager.

**Skills & Experience required:
- Proven experience in a similar helpdesk role and with a support ticketing system.
- Excellent organisational skills and ability to work under pressure and accurately.
- Ability to work independently and in a team environment.
- Experience in supporting Office 365, Microsoft Operating Systems and Applications.
- Excellent fault-finding skills.
- Experience of supporting mobiles, tablets, and laptops.
- Ability to prioritise workload and complete objectives using own initiative.
- Microsoft Certifications and/or an IT related qualification would be advantageous.
- Experience with Apple products would be advantageous.

**The Company
STV is Scotland’s home of news, entertainment and drama, serving audiences with quality content on air, online and on demand.

STV’s broadcast channel reaches 3.2 million viewers each month, while STV Player, the UK’s fastest-growing broadcaster streaming service, is now pre-installed in three quarters of the UK’s connected TV homes. Multi-genre production company STV Studios -one of the UK’s leading content businesses - has an impressive track-record of success across a wide range of broadcasters, with productions including BAFTA-winning Elizabeth Is Missing and The Victim, and much-loved returning series Celebrity Catchphraseand Antiques Road Trip.

**The Benefits
- 25 days paid annual leave and 9 public holidays per annum
- An extra day’s holiday on your birthday.
- Healthcare cash plan providing Company contributions towards dental, optical, wellbeing or other healthcare costs.
- Company pension contribution.
- Cycle to work scheme.
- Season ticket travel loan.
- On-site occupational health service.
- Flexible benefits portal providing a range of retail and gym discounts.