Helpdesk Support Specialist
3 days ago
**TEKsystems is currently engaged with an asset management company to recruit Desktop Support Technician.**
**Key responsibilities**
- Provide technical administration 1st & 2nd Line support for all Hardware and Software.
- Ensure systems are managed to the satisfaction of the business, managing incidents and service requests within SLA, reviewing breached calls and providing support out of hours.
- Ensure VC equipment is available, providing support.
- Document recovery procedures, build procedures, procedures and fix knowledge base.
- Identify opportunities for improvement in services and create appropriate utilities to manage the environment.
- Support managed Disaster Recovery tests and develop or maintain procedures to ensure that systems can be recovered in the event of a disaster.
**Essential Criteria**
- Strong working knowledge of Wintel technologies.
- Good understanding of VMware or equivalent.
- Strong working knowledge of End user computing.
- Experience in delivering 2nd Line Wintel project work.
- Experience in providing support of VC technologies like Polycom, Cisco and MS Teams.
**Desirable Criteria**
- Microsoft accreditations highly beneficial.
- Office 365 experience would be highly advantageous.
- Awareness of networking qualification fundamentals is desirable.
- Experience with SCCM.
**Job Title**: Helpdesk Support Specialist
**Location**: London, UK
**Rate/Salary**: 150.00 - 180.00 GBP Daily
**Job Type**: Contract
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