Helpdesk Administrator
2 weeks ago
SCHOOL / SERVICE
**School of Health & Psychological Sciences**
- DEPARTMENT
**Student and Academic Administration**
- LOCATION
**Myddelton Street Building**
- CONTRACT TYPE
**Permanent**
- JOB CATEGORY
**SALC / Clerical / Technical / Support**
- HOURS
**Full-time**
- SALARY MIN
**£28,759**
- SALARY MAX
**£32,332**
- PUBLICATION DATE
**04-Sep-2024**
- CLOSING DATE
**18-Sep-2024**
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.
Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK’s largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.
The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.
**Background**:
The Helpdesk Administrator provides support to the Student and Academic Administration team in the School of Health and Psychological Sciences. This post is the first point of contact for student queries at the Helpdesk reception located in Myddleton Street and in the Clinical Skills lab in Tait. Working alongside professional services teams and academic staff, this is a crucial role in helping to deliver student experience on behalf of the School.
**Responsibilities**:
The Helpdesk Administrator in the School of Health and Psychological Sciences is a key front facing role, providing a high standard of customer service for both students, staff, and visitors. The postholder plays an active role in advising and supporting students with course related matters; signposting to relevant University support services; managing queries such as the collection of student deliveries; DBS checks, student ID distribution, epaulettes, and name badges for placement; reimbursement of travel claims and more.
**Person Specification**:
**Additional Information**:
City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions.
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