Business Support Officer/admin

**What's involved with this role**:
**Temporary Business Support Officer/Admin**

**Job Ref: Barnsley 0009 506E / 1**

**Pay Rate: £12.59 per hour PAYE**

**Hours per week: 37 Monday - Friday, normal working hours**

**Role Length: This opening assignment is for 3 months**

**City: Rotherham, South Yorkshire**

**Hybrid working available**

**Basic DBS disclosure required for this role**

The purpose of the role is to provide an effective business support service to a diverse range of front line and statutory services in accordance with relevant government legislation and guidelines.

**Key Responsibilities**:

- Provide an efficient and confidential business support service to front line and statutory services.
- Deal with telephone and face to face enquiries providing advice, guidance, signposting and support to internal and external customers across a diverse range of service functions in line with legislation, regulations policies and procedures.
- Respond to a variety of correspondence, dealing with incoming and outgoing information.
- Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
- Support Statutory Meetings, including recording of decisions accurately and at speed and directly onto e forms, templates using mobile IT devices.
- Organise and co-ordinate meetings, diaries and appointments, ensuring schedules and venues are appropriate for attendees.
- Undertake a variety of project work and research, ensuring information is of high-quality and completed according to deadlines.
- Analyse and evaluate data/information and produce reports/information/data which is appropriate for a range of audiences including senior managers, elected members, employees and members of the public.
- Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests.
- Assist in the design and development of internal business support systems and processes to ensure the efficient functioning of the service as well as ensuring that confidential information is dealt with appropriately.
- Input, check and maintain a variety of electronic and paper-based systems, ensuring information is accurate and stored appropriately.
- Undertake financial administration including placing orders, reconciling and processing payments using electronic systems.

**Qualifications**:

- Level 2 qualification in an appropriate area.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of working within a business support environment.
- Proven experience of working with highly confidential and sensitive information.
- Experience of undertaking research and providing written and verbal reports of findings.
- Experience of working with financial information, solving problems in relation to payments and billing.
- Experience of servicing meetings and minute taking directly onto mobile devices at speed and with accuracy.
- Good knowledge in relation to information governance, data protection, health & safety and risk management.
- Good communication, negotiation and interpersonal skills with the ability to deal with a variety of internal and external stakeholders and the ability to communicate effectively with the public using a suitable level of fluency in spoken English, in line with the English Language requirement for public sector workers.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic).

**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

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**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please