Business Admin Assistant

1 day ago

Rotherham, Rotherham, United Kingdom Total Training Provision Full time
Position Overview:
  • Total Training Provision are working in partnership with clients who are looking to attract Business Admin Staff for their sites in the Rotherham region.
  • This role is attached to one of our outstanding employability Bootcamps.
  • As part of the course, we will also work with you to upskill your CV, to showcase all of your transferable skills, and ensure you are job-ready.

For us to be able to provide you with a role in Administration, you need to ensure you can attend our Lean Management Bootcamp course between the 27th October - 24th of November (Weekdays only) in Rotherham. You are required to go in 2.5 days per week from 27th of October until the end of the course.
Eligibility:
  • Unemployed.
  • Must be available to undertake the training between the dates 27th October - 24th of November (Monday - Friday 10.00am pm).
  • Must live within the South Yorkshire region.
  • Must have lived in the UK / EU for the last 3 year.
  • Must NOT be on any other funded program.
  • Must have the right to work in the UK.

Job Role Proceeding:
  • Pro-actively learn and understand In-tends range of goods and services and participate in continual training.
  • Contact customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar delegates offering additional products or services, and following up on event enquiries to aid with revenue generation for the relevant department/company.
  • Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution.
  • Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence - to include internal and external customers/clients and supplied.
  • Use their own CRM database, In-manage up to date electronically, complying with GDPR legislation in respect of data. 
  • Liaise with other departments for optimal resolution of customer queries.
  • Manage expectations of customers and/or provide difficult messages.
  • Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets as advised to you. 
  • Ensure all communications with customers are carried out in line with the written standards and procedures defined by the Company and in a professional business manner. 
  • Attend training to develop relevant knowledge, techniques and skills.
  • Any other duties and responsibilities as required as the role develops or requested by the Senior Manage-ment Team.

Knowledge, Skills and Experience:
  • Have customer service experience.
  • Project management skills.
  • Confidence to speak with customers over the telephone in a professional business manner.
  • An excellent written and spoken command of English.
  • Ability to draft and prepare written responses to customer queries.
  • Ability to update and maintain records electronically.
  • Be customer focussed and be able to work under pressure, re-prioritising work as required.
  • Ability to work independently and as part of a team.

Hours: 08:30am - 5.00pm Monday to Friday.

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