Admin Assistant
3 days ago
**Hello and welcome to Airbag Team - thank you for considering us as part of your next step in your career journey**
Due to a valued team member starting maternity leave, we are seeking a **Full-Time Admin Assistant** to join our supportive and dynamic office. This is a key position supporting essential admin functions such as dispatch, invoicing, and customer payment processing.
- **Working Hours**: Monday to Thursday, 08:30 - 17:00 and Friday 08:30 - 16.30 (with a 30-minute unpaid lunch break)
- **Bonus**: Pet-friendly office - you’ll share your day with Bruce and Bruno, our lovely office companions
**Job Summary**
This role supports dispatch operations, invoice processing, customer payments, and general office admin. You'll work closely with both warehouse and sales teams, prepare international shipping documentation, and assist with finance-related tasks. We’re looking for someone who thrives on variety and takes initiative.
**Duties & Responsibilities**
- Organising UK and international dispatch (FedEx, TNT, PTI, etc.)
- Creating and attaching commercial invoices for shipments
- Sending updates and documentation to customers and sales team
- Handling payments: card, cash, Pay by Link, PayPal, bank transfer
- Monitoring eBay payments and responding to finance inbox queries
- Matching payments with orders and processing receipts
- Requesting shipping quotes and attaching delivery details
- VAT checks and end-of-day cash reconciliation
- Updating dashboards and commission sheets
- General invoicing and booking collections
- Answering phones, greeting visitors, and ad-hoc admin tasks
**What We're Looking For**
You’ll fit in well if you bring:
- Autonomy and good time management
- A proactive, solutions-first mindset
- Quiet confidence and strong organisational ability
- Assertiveness to uphold procedures - especially when dealing with a high-energy sales team
- Minimum 1 year of admin experience preferred
- GCSEs (Grade C/4 or above) in English, Maths, and IT (or equivalent)
- Familiarity with Google Docs, Excel, and online systems
- A friendly and reliable nature with a strong customer focus
- Accuracy and attention to detail, especially under pressure
**What We Offer**
- Simply Health Plan & Employee Assistance Programme
- Free onsite parking
- Complimentary hot drinks
- Company pension scheme
- Paid Christmas Eve gift day (non-transferable)
- A warm, welcoming office culture - and dogs
**Contract Type**:
Full-Time | Maternity Cover | National Living Wage
**Recruitment Process**
We use a two-stage process to help us get to know you:
- **Initial Interview** - Conducted by our HR Manager
- **Final Interview** - With members of our Senior Leadership Team
**Our Culture**
At Airbag Team, we value honesty, collaboration, and mutual respect. We celebrate team wins and invest in staff wellbeing - from daily support to quarterly team-building events. If you're seeking a workplace where you feel valued and can make a difference, we’d love to hear from you.
**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months
Pay: £12.21 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
**Language**:
- English (preferred)
Work Location: In person
Application deadline: 30/07/2025
Reference ID: 2nd Attempt
Expected start date: 18/08/2025
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