Contract Tenant Support Officer

2 weeks ago

York, United Kingdom City of York Council Full time

Are you looking for an exciting and innovating challenge. Could you bring your experience and passion to York. If so, we want to hear from you.

City of York Council is looking for an energetic, enthusiastic and proactive individual to join the Building Services Capital Projects team as we fulfil our commitment to provide and support healthy and sustainable housing in York.

As Contract Tenant Support Officer, you will work very closely with our customers to temporarily relocate them as part of major works contracts and specific housing projects. You will undertake a range of site and office-based tasks to provide the primary role in ensuring customers’ needs are met during the contracted delivery of refurbishment and housing projects. You will also liaise with contractors and CYC project staff to ensure plans are clear and the customer knows what is happening at all times.

There will be administration duties within the moving process, along with looking after the decant properties by ensuring the gardens/décor/fixtures/fittings and contents are all in good order.

On occasions you may be involved in best value quotes for small works such as cleaning and handyman duties for tenancy cleans and small repairs, and ensure the management of this is effectively delivered.
- Knowledge of building refurbishment programmes
- Level 2 NVQ or equivalent or excellent experience in customer service delivery
- Experience in working on own, with your job share partner or as an integrated member of the team
- IT proficient with experience in Microsoft packages
- Good time management skills and the ability to plan own workload in order to meet targets and deadlines.
- The ability to communicate clearly and effectively both written and verbal with all customers.
- Ability to work on own initiative; plan monitor and prioritise workloads.

Management of conflicts associated with customer expectations and resources available to meet them can be stressful, therefore the ability to keep calm under such situations is essential.

Due to the various locations you would need to visit in York, and may need to carry IT equipment or paperwork, a full driving licence is advisable. Business class I must be on your insurance for you to claim mileage, alternatively there are pool cars at different locations in York.

This post is suitable as a job share opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

**Closing date**: Sunday 16 February 2025 at 12 midnight

**Interview date**: Tuesday 25 February 2025

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