Patient Services Supervisor

2 days ago


Lancing, United Kingdom New Pond Row Surgery Full time

Lead and manage the patient services team, providing guidance and support to ensure high-quality service delivery.

**Job Summary**

**Duties**
- Develop and implement policies and procedures that enhance patient experience and streamline operations.
- Monitor patient feedback and address concerns promptly to improve service quality.
- Collaborate with healthcare professionals to coordinate patient care effectively.
- Ensure compliance with relevant regulations and standards within the healthcare sector.
- Conduct training sessions for staff on best practices in patient interaction and service excellence.
- Analyse departmental performance metrics to identify areas for improvement and implement necessary changes.
- Foster a culture of teamwork, respect, and open communication among staff members.

**Requirements**:

- Proven experience in a managerial role within a healthcare setting is essential.
- Strong understanding of patient care processes and healthcare regulations.
- Excellent interpersonal skills with the ability to communicate effectively with patients, families, and staff.
- Demonstrated leadership capabilities with a focus on team development and motivation.
- Ability to handle sensitive situations with empathy and professionalism.
- Proficient in using healthcare management software and Microsoft Office Suite.
- A degree in healthcare administration or a related field is preferred but not mandatory; relevant experience will be considered. This role requires a proactive individual who is passionate about improving patient services while leading a dedicated team in a dynamic environment.

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 37 per week

**Benefits**:

- Company pension
- Health & wellbeing programme

Work Location: In person



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