Head of Client Relations, Pension Administration

**Introduction**

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

**Overview**

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services as part of our Practice Leadership Team. This outstanding opportunity allows you to lead and encourage a dedicated team of Client Executives to ensure optimal service delivery to our clients, as well as drive innovation in our product offerings, and lead campaigns supporting the strategic objectives of our clients.

**How you'll make an impact**
- Demonstration of your leadership experience in guiding and empowering the Client Relations Team to achieve service excellence across our diversified portfolio.
- Working collaboratively and in partnership with your peers and both internal and external stakeholders.
- Ownership of creative product development, tailoring solutions to client needs.
- Leading innovative and market leading campaigns.
- Commercial focus ensuring contractual profitability and identification of revenue generating opportunities.
- Active promotion of our services and initiatives via appropriate social media platforms and client forums etc.

**About You**

To be successful in this role, you should have:

- ** Confirmed Team Management**: A proven track record in leading and developing high-performing teams.
- ** Pension Scheme Expertise**: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
- ** Technical Foresight**: Shows a deep understanding of DB and DC scheme administration and associated infrastructure.
- ** Strategic Vision**: Ability to identify, understand and support strategic client objectives.
- ** Business Acumen**: A strategic and commercial approach contributing to organic and external business growth.
- ** Innovative Problem Solver**: Bring fresh ideas and perspectives to improve our services.

**Why You'll Love Working With Us**:

- ** Leadership Impact**: Step into this newly created role on our Practice Leadership Team, where you will contribute to the continued success as a team and organisation.
- ** Dynamic Environment**: Work with a broad range of administration solutions with efficiency and quality at the forefront of service provision.
- ** Collaborative and Inclusive Culture**: the opportunity to build positive relationships across teams and work alongside industry leaders in an encouraging and dynamic environment.
- ** Professional Growth**: Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
- ** Impactful Contribution**: Play a crucial role in moulding the future of pension scheme administration and meeting client needs.
- ** Career Advancement**: Grow your career with an expanding company dedicated to your professional development.

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**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Comm