Customer Support Advisor

Overview:
**Contract: Permanent**

**Location**:Hybrid working - **Head office is in Quorum Business Park, Newcastle upon Tyne**

**Hours per week: 37**

**Salary: £21,320 per annum**

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.

**About the role**

Do you have excellent customer service skills? Do you want to work as part of a dedicated and engaged team? We're excited to be looking for **Customer Support Advisors **to join our** Customer Support **team.

This post will assist NCFE in driving outstanding levels of customer service to all our customers, stakeholders and partners by answering enquiries, providing product information and responding to business enquiries.

This role will be responsible for actively engaging with customers to provide them with first class customer support, assistance and technical advice, including general enquiries and administration support.

The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers as well as identifying and following up new business opportunities to generate additional revenue.

**We would love to hear from you if you hold the following key skills**:

- Excellent telephone manner; written and oral communication skills, including good grammar and spelling as well as interpersonal skills
- Demonstrable skills and knowledge of MS office (or similar IT systems)
- Ability to work under pressure within a fast-paced environment
- Goal orientated and self-starter attitude
- Ability to work under mínimal supervision

Read the full **Job Description.**

**Please note the first 6 weeks of employment will involve 3 weeks training and 3 weeks focused support at our Head Office. Following this, you'll then benefit from hybrid working (to include working from home). You'll therefore **need to be within travel distance of Head Office to ensure you can work from the office a minimum of once a week after the training period is complete.**

**What will we offer you in return?**

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefits include:

- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to:

- A minimum of 25 days holiday per year, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- A flexible and hybrid approach to working to support a work-life balance
- Westfield Health Cash Plan worth up to the value of £635
- Fika - a mental fitness app
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments

**Want to know more about NCFE?**

**Equality, Diversity and Inclusion (EDI) statement**

Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

Our dedicated Diversity and Inclusion team works across our organisation to achieve this.

**How to apply**

**Closing Date: Friday 27th January**

**Interview Date**:1**st** stage interviews will