Client Services Account Director

2 weeks ago

Glasgow, United Kingdom Experis LTD Full time

The Company:
The role is as a client services account director within an inclusive and forward-thinking digital agency, based in Glasgow. The company is going under rapid expansion and as a result a new account director is needed to continue to provide the best possibleservices to their clients.

The company are huge on putting people first, meaning that they put a large focus on fast career progression and providing continuous learning and development opportunities. Everything is in place for your personal and professional goals to be supportedby the business.

Being the key contact for many of their ambitious clients, your role will be filled with variety in providing cutting-edge digital solutions.

The Role:
As a client services account director your position will include being collaborative across of different functions, including technical, project and design, to ensure client account commercial success.

With this, you will be taking ownership of account relationships and target, whilst also being able to create and own account forecasts. Much of the position will be being able to produce pitches, proposals and statements of work that relate to competitivebriefs.

**Responsibilities**:

- Leading the process of requirements gathering
- Growing current account business and identifying new opportunities through carefully considered propositions, pitches, and presentations
- Client management and client relationship development
- Create a complete understanding of the client's business
- Consulting the client to make them aware of new technologies
- Managing client expectations around internal issue escalation and resolution
- Ensuring client satisfaction; conduct regular client 1:1 review
- Alongside the account and project delivery teams assisting with pricing, setting service levels and KPIs
- Supporting the Board of Directors to execute strategic account growth

Company Values:

- Passion
- Honesty
- Innovation
- Sharing
- Mentorship
- Fun

**Benefits**:

- Private healthcare
- 25 days holiday + flexible bank holiday allowance
- Enhanced maternity and paternity pay
- Cycle to work scheme
- £1000 Referral bonus

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