File Handler Pre-litigated Credit Hire

**Description**:
Are you ready to take your career to the next level? We're looking for an ambitious and detail-driven professional to join our thriving team.

As a File Handler you will pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and liaise with Insurers where necessary.

**Benefits**:

- **25 Days Holiday (increases with service; buy/sell 3 days**:

- **Simply Health Care Cash Plan**:

- **Gym Flex**:

- **Tech Scheme**

**Key Accountabilities**:

- Reviewing pre proceedings files, noting and abiding by Client Guidelines
- Formulating initial Strategy
- Implementing the Strategy agreed
- Undertaking telephone negotiations with Credit Hire Organisations
- Pursuing settlement as quickly as possible
- Liaising with Insurers where necessary
- Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values

Working Hours
Monday-Friday 9am-5pm with 1 hour unpaid for lunch

**Experience, Skills and Qualifications**:

- Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
- Ability to use own initiative.
- Ability to plan and prioritise workloads.
- Excellent listening and verbal communication skills.
- Good telephone negotiation skills.
- Ability to follow work processes and keep to Strategy.
- Ability to recognise when sensitivity and tact are required.
- Ability to make decisions.
- Ability to remain calm under pressure.
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
- Experience of credit hire is essential and the applicant would be expected to have been working in an environment where they have been exposed to credit hire cases on a day to day basis for at least 6 months.

**Technical knowledge to be developed**:

- Understanding of Pre Proceedings Credit Hire
- The life cycle of a file

**Personal Development**:

- This role offers an opportunity to develop a range of legal skills under supervision.
- Further career progression will depend on the File Handler’s aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.

In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together

**Benefits**:

- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service - after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation

**About Keoghs**:
Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.