Customer Service Advisor

2 weeks ago


Newport, United Kingdom Wales & West Utilities Full time

**Fancy a new challenge? Help support the team that keeps 7.5m safe and warm.**

We're looking for Customer Service Advisors to provide a range of administrative services to Customer Services and contribute to the achievement of the business-wide objectives.

The Customer Service team are the first point of contact for more than 100,000 customers a year therefore, experienced, knowledgeable, professional, customer focused advisors are essential to represent our company at this crucial point.

**We’ll trust you to**:

- Manage and resolve customer complaints within D+1
- Research information using core systems and other available resources to provide information to customers
- Record all contact information according to complaint and enquiry handlings procedures
- Follow up/ outbound customer calls to check satisfaction with services received

**You’ll need to have**:

- Excellent communication skills, both written and oral and be numerate
- The ability to manage time and prioritise workload

You can read a detailed job description here.

**What’s in it for you?**

At Wales & West Utilities we believe people are our greatest asset and therefore we are committed to supporting each and every colleague in maintaining their wellbeing, both in their personal lives and at work.

To support this we offer a package which includes:

- Starting salary of £22,158
- 25 days annual leave plus bank holidays
- Competitive pension scheme
- Flexible benefits options
- Comprehensive training

The way we do things

Wales & West Utilities is a values-based business.



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