Customer Service Advisor

1 week ago

Newport, United Kingdom Page Personnel Finance Full time

The successful **Customer Service Advisor** will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as partof a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

**Client Details**

The organisation provide cross Government and Police HR, Resourcing and Finance Shared Services.
If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit right in

Full training will be provided and there are good opportunities to progress within the growing organisation.

**Description**

**The key responsibilities of the Customer Service Advisor include**:

- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.

**Profile**

**The successful Customer service Advisor will demonstrate**:

- Attention to detail
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence;
- Excellent communicator;
- Effective team player, who constantly displays commitment and flexibility;
- Assimilates and applies policies and procedures consistently;
- Accurate and timely delivery of tasks;
- Effective problem solver;
- Excellent organisational skills;
- Attention to detail in record keeping.

**Job Offer**
- 6-month initial temporary role with a possibility of an extension or a permanent role
- Hybrid working
- Full training
- Onsite parking
- Holiday pay
- Pension

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