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Business Support Administrator

2 weeks ago

Darlington, United Kingdom Capita Full time

A vacancy has arisen for a Mailroom Administrator reporting to the Mailroom Team Manager. The successful applicant will be working on site dealing with mail for a number of clients.

The role is full time working 37.5 hours per week on a permanent contract.

**Job title**:
Business Support Administrator

**What you’ll be doing**:

- To work towards overall goals of the team in completing administration tasks and achieving excellent customer service in line with procedural and Service Level requirements
- To provide optimum levels of customer service to clients in terms of quality, cost and time.
- Identify and report risks and breaches immediately to line management and/or the Operational Risk & Compliance Department.
- Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
- Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF).
- To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
- To support less experienced members in the team.
- To participate in and promote good team communication.
- To build and maintain personal and performance development records

**What we’re looking for**:

- Good interpersonal skills, proactive, organised, self-motivated, confident, flexible, ability to work under pressure and to meet deadlines.
- Able to demonstrate provision of excellent customer service to clients, members and third parties.
- Relevant experience within a Business Support/Mailroom environment.

**About Capita Pensions Solutions**:
At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

**What’s in it for you?**
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- We are open to remote/home-based work

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**Location**:
Darlington
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent