Business Support Administrator

A vacancy has arisen for a Business Support Administrator reporting to the Business Support Team Manager. The successful applicant will be working on site creating cases on Hartlink based on correspondence received for a number of clients. You will work within a team in the provision of administration services for clients, scheme members and their dependants in line with service level agreements, business rules and procedures and within the regulatory framework.

**Job title**:
Business Support Administrator

**Becoming a Business Support Administrator with Capita Employee Solutions**

A vacancy has arisen for a Business Support Administrator reporting to the Business Support Team Manager. The successful applicant will be working on site creating cases on Hartlink based on correspondence received for a number of clients. You will work within a team in the provision of administration services for clients, scheme members and their dependants in line with service level agreements, business rules and procedures and within the regulatory framework.

**What you’ll be doing**:

- To work towards overall goals of the team in completing administration tasks and achieving excellent customer service in line with procedural and Service Level requirements
- To create and maintain consistent and accurate scheme records and events.
- To provide optimum levels of customer service to clients in terms of quality, cost and time.
- Identify and report risks and breaches immediately to line management and/or the Operational Risk & Compliance Department.
- Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
- Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF).
- To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
- To support less experienced members in the team.
- To participate in and promote good team communication.
- To build and maintain personal and performance development records

**What we’re looking for**:

- Good interpersonal skills, proactive, organised, self-motivated, confident, flexible, ability to work under pressure and to meet deadlines.
- Experience of some or all of the following IT packages: Hartlink, MS Word, MS Excel,
- Ability to correctly identify complaint correspondence.
- Able to demonstrate provision of excellent customer service to clients, members and third parties.
- Relevant experience within a Business Support/Customer Service environment.

**About Capita Employee Solutions**

Capita Employee Solutions is one of the largest employee benefits consultancies in the UK; a multi award-winning organisation servicing over 1,600 clients and more than 4 million company employees and pension scheme members. Our vision is to be the leading integrated, technology-enabled administration and consultancy business in the employee benefits market. Joining our team here, you’ll deliver transformational consultancy and administration services, underpinned by market-leading technology.

**What’s in it for you?**
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- We are open to remote/home-based work

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**Location**:
Darlington
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent