System & Project Officer

**System & Project Officer**:

- Date: 21 Aug 2024- Job Location: GloucesterThis is a Gloucestershire County Council job.
- Job Title: System & Project Officer
- Job Location: Shire Hall, Block 4, 1st Floor
- Salary: 34,834 - £38,223 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 30/08/2024
- Job Requisition Number: 6580
- This post is not open to job share

**About the ICT Service Application Support Team - Social Care/The Role**

We support the Councils Adult’s and Children’s Social Care departments in their use of the Liquidlogic LAS, LCS and EHM systems, and ContrOCC systems. This includes, but is not limited to:

- Providing system support to the user base and fixing issues
- Configuration of these systems
- Developing new forms using our custom Form Designer tool
- Training staff
- Organising upgrades
- Releasing new functionality
- Administrating security rights
- Setup of new users
- Refreshing of training courses

**About you**

They will be responsible for assisting our Support Officers with any support queries, providing 2nd and 3rd line system support to the Applications Support Desk customers and will be supporting the ICT Systems Team Leader with various day-to-day work with a focus on achieving outcomes for our customers. They will be expected to be patient, customer-focussed and have excellent presentational skills.

They will need to be able to work with Social Care professionals to understand their needs and suggest (and build) practical solutions for them.

In addition, they will need to deliver pre-written training to our customers and create new courses and system guidance.

**About Us**

Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. This role will require some onsite working at Shire Hall in Gloucester, as well as occasional working in locality offices.

For all your hard work, you will receive the following:

- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
- employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

**How to apply**

**Additional Information**

To access the Job Profile for this role, please follow the link below:

- System & Project Officer Job Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.