Enforcement Investigation Support Associate

Enforcement Investigation Support Associate

Division - Enforcement

Department - Supervision and Compliance Monitoring (SCM)

Salary - £34,700 to £43,000 (salary offered will be based on skills and

experience)

About the PSR

Every time anyone uses a cash machine, transfers money, uses contactless, or

gets paid, they use a payment system. Payment systems are always evolving

and the PSR is here to make sure they work well for everyone. Follow this link to

find out more About The PSR

The Payment Systems Regulator (PSR) is expanding its oversight across

increasingly complex areas of work. Through supervision, monitoring, and

enforcement, we help ensure public and business confidence in everyday

payment systems. The Supervision and Compliance Monitoring (SCM) Division,

established in June 2023, leads this work by engaging with regulated firms to

understand their decision-making and risk management, assessing compliance

with PSR requirements, and investigating potential breaches where necessary

You will be part of the Enforcement team within the SCM division, responsible for

managing the administration of investigation casework and supporting

regulatory enforcement activities. The role may include assisting with

investigative tasks, such as interviews, depending on your experience and

development needs, under appropriate supervision.

What will you be doing?
- Document management including uploading materials, ensuring

compliance with protocols and maintaining accurate records
- Evidence handling through reviewing, categorising, and preparing bundles

for interviews, disclosure and proceedings
- Drafting and proofreading documents such as correspondence, reports,

memoranda and meeting minutes
- Administrative support for investigations, including general tasks and

maintaining project documentation
- Conducting research and intelligence checks, including company house

searches and background investigations
- Coordinating with team members to communicate task progress and

support collaborative workflows

What will you get from the role?
- Take responsibility for managing investigations casework, supporting the

delivery of high-profile regulatory cases that carry public significance
- Contribute to investigative tasks such as interviews and evidence

gathering, depending on your experience and development needs, under

the supervision of experienced professionals
- Collaborate with skilled investigators and legal experts in multidisciplinary

teams, gaining valuable training and experience to support your

progression toward an investigator role

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals

with long-term conditions who best meet the minimum criteria for a role will go

through to the next stage of the recruitment process. (To learn more about the

Disability Confident Scheme Click Here)

Minimum
- Experience managing documents, information and evidence
- Experience engaging with internal and external stakeholders
- Experience supporting regulatory investigations and enforcement teams

Essential
- Experience in using eDiscovery tools and case/record management

systems to organise and access information efficiently

strong digital literacy
- Able to manage multiple projects with attention to detail while maintaining

focus on overarching objectives
- Collaborative team member who works inclusively with colleagues from

diverse backgrounds and perspectives
- Skilled in classifying and organising complex information clearly and

accurately
- Self-motivated and capable of prioritising tasks, working under pressure

and meeting tight deadlines with precision
- Adaptable and open to learning, feedback and change with a commitment

to continuous improvement and knowledge sharing

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a

culture for all employees that respects their individual strengths, views, and

experiences. We believe that our differences and similarities enable us to be a

better organisation - one that makes better decisions, drives innovation, and

delivers better regulation.

Within the workplace you will have access to various employee resource groups

which aim to promote and achieve a healthy work / life balance and support our

diversity ambitions.

Benefits of working at the PSR
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8%
- Life assurance
- Income protection

We also have a competitive flexible benefits scheme which gives you the

opportunity to create a personalised benefits package, tailored to suit your

lifestyle.

arrangements. Many of our staff work flexibly including working part-time,

staggered hours, and job shares. We can’t promise to give you exactly what you

want but we can explore what might work best for both sides