Client Services Coordinator

4 days ago

Manchester, United Kingdom London door company Full time

London Door Company, part of BHID Group Ltd., have been crafting bespoke, high quality luxury doors for over 35 years. Our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients demand.

**Main aspects of the role**:

- Accurately maintain our client database, ensuring all client contact is recorded.
- Process orders using our in house system
- Assist with scheduling survey/installation/remedial appointments
- Liaise with internal/external customers to ensure a smooth client journey.
- Perform any ad-hoc duties requested by the management team within the employee's capabilities.

**Person Specification Primary Requirements**
- Excellent listening and communication skills.
- Confident telephone manner
- Executes a high level of attention to detail.
- Confident using a PC and the ability to multitask
- Self-motivated and organised with the ability to prioritise own workload
- The ability to use own initiative but also know when matters need to be escalated.

**Benefits**:

- 22 days plus bank holidays (rising with service);
- Free parking;
- Contractual pension with salary exchange;
- BHID Connect - through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers;
- Wellbeing centre - exercise videos, mindfulness tools, nutritional and financial advice;
- Employee Assistance Programme - access to 24/7 counselling and support helpline;
- Employee Mortgage Services - through our partnership with Charles Cameron we provide access to mortgage advice and education services;
- Healthcare Cashplan - save on your everyday medical, dental, and optical costs via Westfield Health.
- We are constantly reviewing our benefits and have some exciting new initiatives coming soon

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: NWT-CSX-001046

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