Operations & Facilities Support Assistant

**Join our Team**

Scottish Building Society is a mutual building society, which means we are owned by and run for our members. Although you may not have heard about us, we are the oldest remaining building society in the world. We started life in 1848 as the Edinburgh Investment Company and we’re celebrating our 175th anniversary this year. We help people save and buy their first and subsequent homes throughout their lives. We are a dedicated team focused on growing the Society whilst not losing sight of our values.

At the Scottish Building Society, our people are our most important asset - we couldn’t offer such a personalised service without them. We are connected into the communities our colleagues live and work in, and we strive to have a workforce that is representative of our members.

We are keen to recruit talented individuals who are interested in joining a company in which they can really make a difference. Our culture is friendly, open and inclusive where we actively encourage everyone to bring themselves to work. If you choose to join our team, you’ll find a great workplace and opportunities to develop and grow. We are currently on an exciting transformative journey, which the successful applicant would be part of.

**The Opportunity**

Based at our Head Office in Edinburgh and reporting to the Operations Manager, the Operations & Facilities Support Assistant will provide support to both the Operations Manager and Facilities Manager by assisting in all aspects of the role and deputising when required.

This role is a full time position and will be based onsite.

**Key Responsibilities**
- Daily management of mail processes across Head Office and Relationship Centres (incoming and outgoing)
- Daily management of ELO and ensuring scanning and workflow management is being adhered to.
- Be the main point of contact for any property maintenance and service-related issues/questions form Head Office and relationship Centres.
- To support with the effective and efficient allocation of tasks to ensure consistent operational effectiveness.
- Production of weekly rota for Head Office car park
- Ensure that all invoices, etc are paid on time and retained for future reference,
- Regular monitoring of Facilities mailbox and act within appropriate timescales.
- Regular monitoring and updating of Facilities and Project folders within the relevant Drives, to maintain accurate and up to date records.
- Building relationships across the Society and helping to find solutions to operational/facility questions.
- Be the main point of contact for Stationery orders/queries across the Society.

**Additional Responsibilities**
- Implementation and management of a Head Office hot desk process
- Ensure the Society adequately aligns to any government COVID guidelines where required.
- General office duties
- This list is not exhaustive and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract._

**Skills & Capabilities for the role**

**Qualifications**:

- Preferably educated to Higher Level or equivalent

**Essential Experience**:

- Provision of excellent customer service

**Behaviours**:

- Responsibility
- Collaboration
- Integrity
- Respect
- Wellbeing

**Essential skills**:

- Excellent communication skills
- Ability to prioritise/multitask and have attention to detail.
- Ability to work with minimum supervision and to deadlines.
- Sound judgement and decision making
- Strong Interpersonal skills
- Active listening
- This list is not exhaustive, management reserve the right to amend the requirements as they see fit to ensure the post holder’s ability to fulfil the needs of the role._

**PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE RECENT DEMONSTRABLE AND RELEVANT EXPERIENCE.**

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**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you able to travel to our Head Office in Edinburgh each day for work?
- Do you now or will you in the future require a visa to work within the UK?

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: Operations & Facilities Support Assistant