Customer Service

1 day ago


Blackpool, United Kingdom Cordant People Full time

**We have a fantastic opportunity for you to join an excellent company as a Customer service advisor based in Blackpool.**
**Full-time / Permanent opportunity**
Blackpool
Customer service / Credit Control**
**£19-20k dependant on experience + Commision (average £150 - £300 per month)**
**To assist and help manage the company worldwide contract debt collection and escalation process.**
**General Duties**:

- **To familiarise oneself with all collection’s procedures ensuring that these are followed**
- **Manage debts by building strong working relationships to ensure effective and timely collection of debts by ensuring clients pay within their agreed payment terms**
- **Discuss and resolve any contract cancellation requests**
- **Recording and maintaining a client database using the companies CRM of contacts, addresses, payment terms and statuses.**
- **Confirming clients details and contract requirements meet expectations through internal deal check procedure**
- **Negotiating and implementing repayment plans**
- **Be available for flexible working shifts**
- **Managing debtors’ payments throughout the aged debt process**
- **Taking recurring payments through online merchant services**

**Skills**:

- **Excellent communication skills**
- **Excellent interpersonal skills**
- **Confidence and the ability to place pressure tactfully on individuals and companies having defaulted on pre agreed credit terms**
- **The ability to successfully negotiate payment plans in line with company expectations**
- **The ability to work under pressure and to tight deadlines**
- **Organizational skills**
- **Strong, confident and diplomatic telephone manner**
- **Excellent problem-solving skills**
- **Must work well as part of a team.**
**Cordant People are an equal opportunities employer.



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