Customer Service Assistant

7 days ago

Blackpool, United Kingdom Reliant Direct Full time

**Role Overview**

Due to the continued growth of our retail business, we are looking to expand our customer service team and are looking for a **Customer Service Assistant.** The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking.

This is an exciting time to join the company and ideally suited for someone looking to grow within a successful and fast growing digital sales business. Working with a great team, you will be someone who enjoys being in a fast paced retail environment, working collaboratively in a professional team.

The role requires alternate Saturday working, and some public holidays, with a rota midweek day off.

**Role Purpose**

To support the customer service operation, ensuring effective customer support and delivering outstanding service.

**Responsibilities**:

- Deliver outstanding customer service
- Ensure aftercare queries are handled effectively, delivering prompt resolutions and a satisfactory outcome for both customers and the company
- Ensure effective order management, including organising and liaising with couriers
- Maintain a good level of product knowledge
- Provide management for administration tasks associated with customer service
- Provide a high level of accuracy and attention to detail across all performed tasks
- Effectively respond to relevant requests in a timely manner to support all colleagues

**Key Skills & Experience**:

- At least 2 years relevant experience, preferably in a retail environment
- Ability to work independently and within agreed timeframe for each task
- Collaborative style, continually willing to support colleagues throughout the business
- Highly numeric with good knowledge of Microsoft Office products, especially Excel, and core ERP systems
- Excellent attention to detail with a strong work ethic and sense of personal accountability
- Ability to operate in a fast paced commercial environment, working with multiple tasks and priorities
- Good communication skills with the ability to clearly express information with others
- Be enthusiastic, friendly and motivated at all times

**Salary**:
**Weekends**

The role requires alternate Saturday working, and some public holidays.

**About Us**

Reliant have over 60 years’ experience in supplying the latest home electrical equipment at great prices to retail customers throughout the UK and are proud to do so with first-class customer service.

As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we also deliver, install and support customers with product knowledge throughout the customer journey.

We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Customer service: 2 years (required)
- Call Centre: 1 year (required)

Work Location: In person

  • Customer Service Assistant

    7 days ago

    Blackpool, United Kingdom Merlin Entertainments Full time

    **Customer Service Assistant**: - Location (Country-County-City) UK-Lancashire-BLACKPOOL - Job ID - 2025-9521 - Employment Type - Guaranteed Hours (MGH) - Offer/Contract Type - Fixed End Date/Seasonal - Location Name - SEA LIFE Blackpool **What you'll bring to the team**: **Join the Adventure!** Looking for a job that’s not just work but a world of fun?...

  • Customer Service Assistant

    7 days ago

    Blackpool, United Kingdom The Blackpool Tower Full time

    What you'll bring to the team: **Join**the team**at The Blackpool Tower!** Are you ready to be the face of The Blackpool Tower, welcoming guests to one of the UK’s most iconic attractions? We’re looking for Customer Service Assistants to create unforgettable experiences from the moment visitors arrive. Whether you’re greeting guests at the entrance,...

  • Customer Service Assistant

    2 weeks ago

    Blackpool, United Kingdom Northern Trains Full time

    **Is going the extra mile for others ‘Your Thing’? ️** We are looking for motivated and customer focused individuals to join our team as a Customer Service Assistant, to support the needs of Northern Customers at our stations. **About the role**: As a Customer Service Assistant, you’ll play an important role for our customers, by ensuring...

  • Customer Service Assistant

    3 days ago

    Blackpool, United Kingdom Merlin Entertainments Group Full time

    **Customer Service Assistant** Madame Tussauds Blackpool, 87-89 Promenade Blackpool, LANCASHIRE, FY1 4BJ United Kingdom *** Are you looking for a part-time job that’s full of FUN? Our talent agents are scouting for the latest stars to join our outstanding cast, and we’re currently looking for Customer Service Assistants. Working here feels pretty...

  • Customer Service Assistant

    2 weeks ago

    Blackpool, United Kingdom HB Leisure Full time

    **HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at **HB Leisure**, we don't just open...

  • Customer Service Assistant

    5 days ago

    Blackpool, United Kingdom SEA LIFE Full time

    What you'll bring to the team: We’re currently on the lookout for Customer Service Assistants, who are looking for a seasonal job that’s full of FUN! A job with Merlin Entertainments in Blackpool isn’t like a job anywhere else. From dizzy heights at the Blackpool Tower Eye to Dungeon frights, from the famous Ballroom and Circus to the jaw-some depths...

  • Sales and Customer Service Assistant

    2 weeks ago

    Blackpool, United Kingdom imosc Full time

    **About Us** This is an exciting opportunity to join a friendly and dynamic team where you’ll support the company’s sales, customer service, and marketing functions. **Key Responsibilities** - Follow up on warm leads and support the conversion of new clients - Confidently promote the company’s services to prospective customers - Assist with marketing...

  • Customer Service Assistant

    16 hours ago

    Blackpool, United Kingdom B&M Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our Blackpool Team. **We have various shift patterns including weekends and contracts up to 25 hours week. As an essential retailer, our stores are fast-paced and trade 7 days a week. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans,...

  • Customer Service Assistant

    18 hours ago

    Blackpool, United Kingdom HB Leisure Full time

    **HB Leisure**is the leading attraction partner for skill games and amusements around the world **operating in over 100 theme parks across 25 countries**. We like to do things differently here at **HB Leisure**, we don't just open doors to a career in the **leisure industry**, and we also offer the **opportunity to travel the globe**! If a desk isn’t for...

  • Customer Service Assistant

    3 days ago

    Blackpool, United Kingdom Travelex Full time

    Travel Services Partner - Tesco Bank Blackpool - Part Time **Job Type**: Permanent, Part Time Hours per week: 20 **Salary**: £10.25 per hour, plus earn up to an additional £250 bonus T&C’s apply. Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you...