Customer Services Administrator

7 days ago

Blackpool, United Kingdom Cheaper Online Ltd Full time

_Customer Services Assistant_
- The job is based at our Blackpool offices on Squires Gate Lane_

**About us**

Cheaper Online Ltd, an online retailer based in Blackpool are recruiting for a customer services team member to expand our existing team.

The successful person will be working as part of our team of office administrators, reporting to the Office Manager. In this role, you will provide a wide range of administration support to our busy customer centric administration team. Working to daily targets and SLA’s to ensure we continue to deliver an outstanding customer experience to all of our customers, across multiple sales channels, using a variety of communication methods. You will be representing and protecting our brand, ensuring the office environment and any customer communications are kept professional at all times. You’ll be working as part of the Customer Services team to contribute towards overall business success.

**Main Responsibilities**
- Providing an excellent experience to all of our customers, including third parties and suppliers
- Answering incoming and making outgoing telephone calls, in a polite and friendly manner
- Working with data imports and exports on spreadsheets
- Taking telephone orders
- Ensuring products are correctly listed to our sales channels
- Dealing with customer returns, refunds and replacements

**Required Skills**:

- Previous administration / customer service experience is essential
- Excellent computer skills and a fast typing speed are required
- Be motivated and driven to deliver great customer service
- Good communication and reading skills
- Excellent written and verbal English
- Familiarity with spreadsheets a bonus
- A pleasant telephone manner
- Have good attention to detail
- Be a quick learner
- An ability to recognise errors and raise these for a Team Leaders attention
- Be able to follow instruction, query when unsure, and stay calm under pressure
- Good organisational skills, keeping your work area clean and tidy

**Hours**

**Pay & Holiday Pay**

You will get 28 days or equivalent paid holiday a year, some bank holidays (usually Easter Monday, May & August Bank Holidays) we are open giving the option to work (paid at time and a half) and save the holiday day, or take the day off.

Weekly pay, paid in arrears for the previous week (Mon-Sun)

Hours worked over 40 hours in a week are paid at time and a half - great for the additional weekend shifts in the run up to Christmas.

Pay: £12.71 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Office Administration: 2 years (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person

Reference ID: CustomerServices

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