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Logistics Operator
2 weeks ago
**Logistics Operator - Supply Chain & Logistics - Basildon**
**About the company**
Our client is a leading global logistics provider, specialising in Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport. A position is available at their Basildon office for a Logistics Operator to join the ream to work in the Ocean Logistics Team alongside the Warehouse Team in a Cargo Processing capacity of the Freight Forwarding business unit.
**Logistics Operator - The Rewards**
- Salary depending on experience
**Logistics Operator - Requirements**
- A high level of planning experience with regards to the importation of high-volume shipments from door to door for Ocean shipments
- Educated to GCSE/O’ level standard or equivalent
- Knowledge of multi-modal import processes would be of benefit
- Comprehensive Customs clearance knowledge
- A high level of customer service skills
- Procedure and SOP writing skills and ability to work within these
- Customer service driven
- Result-oriented and driven to achieve goals and meet targets
- Profitability and result-oriented and always looking for improvement in our business processes
- Team oriented
- Well organised
- Quality focus
- Good Knowledge of In-House Computer Systems
- Knowledge of Customs Tariff and Procedures
- Good Knowledge of Broker
- Financial Awareness
- Negotiation Skills
- Willingness to work flexible hours as the business requires
- Self-motivation and drive to succeed
**Logistics Operator - Responsibilities**
- **Cargo Processing** - To set up files, input data, check and distribute incoming paperwork in line with the company’s procedures, to satisfy client requirements.
- **Warehouse** - Liaise with the warehouse ensuring clients Service agreements are achieved.
- **Customer Service** - Liaise with clients to provide information and guidance relating to the logistics of their goods. Deal with customer queries. Ensure that all telephone calls are promptly and politely answered.
- **Financial** - Adhere to the Company credit control policies, accurate knowledge of charging.
- **Ad-Hoc** - Undertake reasonable requests in line with capability and competence from appropriate Supervisor / Manager.
- Undertake mandatory training as and when required. Confirm completion to line Manager / HR.
- Identify any personal training needs and ensure any internal and external training attended is cascaded effectively.
- Provide support and on the job training to colleagues in your area as required.
- Participate in team building initiatives in your department.
- Contribute innovative ideas and commitment to maintain department engagement.
- Complete Professional Development Reviews (PDR’s) in conjunction with your line Manager, setting objectives and dealing with any concerns.
- Be an advocate to promote Company ethos, Employee Ownership, Awards and benefits i.e. pension, healthcare.
- Promote equality and diversity within your department, challenging any behaviour which does not support the companies Equal Opportunities Policy.
- Regularly review and update daily practice/procedures with your line Manager.
- Ensure you understand and are aware of up to date BIFA and Customs regulations.
- Ensure you understand and are aware of all Health & Safety policies and procedures.
- Work with your line Manager to reflect on role requirements to identify and action any areas of training/development.
- Develop excellent communication with staff through all forms of communication.
- Deal with any issues or concerns in a timely manner, escalating to your line Manager as required.
**About Us**
**Salary**: From £24,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Basildon: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Ocean Imports: 3 years (required)
- Multi-modal import processes: 3 years (preferred)